Legal information

Here, we listed all legal information you need when booking a ticket or extra option, creating an account, and using our website or app. We advise you to read it carefully.

Bookings

General Conditions of Carriage

Our general conditions for both passengers and baggage.

Special Conditions

In the country or region where you book your ticket, Special Conditions may apply. These form a part of the General Conditions of Carriage.

Air carrier liability

Our liability in case of death or injury to passengers, flight delay, and damage or loss of baggage.

Accessible transport

As an airline operating in Canada, we comply with the Canadian Accessible Transportation for Persons with Disabilities Regulations.

Air passenger protection

As an airline operating in Canada, we comply with the Canadian Air Passenger Protection Regulations where applicable.

Tariff

All our fares, charges, and related conditions of carriage applicable to KLM’s air services are published in this tariff.

Limitation of liability

Limits of our liability for international carriage of passengers and baggage.

Passenger Rights

Your rights in case of cancellations, delays, downgrading, and denied boarding. Implementation of European regulations 261/2004.

Travel voucher conditions

If you receive a refund in the form of a travel voucher, these are the conditions.

Air safety list

List of airlines banned to operate within the European Union, based on Regulation (EC) No. 2111/2005. These flights cannot be booked via KLM.